Empathy Meets Technology

I’ve spent this summer using Artificial Intelligence to harness and encourage empathy within workplaces. My name is Olivia Briggs and I am a computer science and fine arts double major with an internship at Translator Inc. The purpose of my internship was to have first-hand experience within a tech startup as well as to help with their journey. I’ve received both that experience and more. 

During my time at Translator Inc., I worked closely with a small team dedicated to developing scenarios designed to enhance emotional intelligence in corporate as well as campus settings. By fostering a more empathetic communication environment, we aimed to improve overall workplace morale and productivity. Seeing the tangible impact of this project on real companies was incredibly rewarding and highlighted the potential of AI in fostering better human interactions. My personal responsibilities included user experience design, testing AI models, and writing scripts to feed into the AI. I learned how complex algorithms can be translated into user-friendly applications, and how that can be harnessed into a sellable product. 

Additionally, I participated in brainstorming meetings, where I gained invaluable insights into the startup culture and the challenges faced by emerging tech companies. Translator Inc. provided an environment where I felt compelled to share my ideas, advocate for myself, and see my proposals become a product. These projects were one of the best parts of my summer internship. 

There were many projects that I was a part of as I communicated directly with clients for their specific company needs. However, one of my favorite projects also aligned with my Whitman campus interests. I utilized Translator’s platform to create scenarios to be used during chapter for my sorority, Alpha Phi. As VP DEI for the Beta Phi chapter, I aim to create a space for empathetic communication and open-minded listening. I hope to eventually expand this tool to other APhi chapters beyond the Whitman campus. This experience not only allowed me to apply what I was learning in a real-world context but I will also see and experience the direct benefits of these tools in my own community. 

This internship has honed my technical skills, communication skills, and organizational skills. In addition, I’ve gotten to spend a whole summer contemplating the importance of empathy in technology. I am excited to continue exploring the intersection of computer science and human-centered design as I continue my studies at Whitman College. This experience has solidified my passion for using technology to bring about positive change and has prepared me for future challenges and opportunities in the tech industry.